Working Alone Supervision

The PlanGlobal program provides a reliable lifeline to personnel working alone in the field. Whether a company relies on personnel tracking devices or requires scheduled check-ins with operators, The Fleet Center provides the experienced personnel necessary to reduce a company’s exposure to risk and ensure personnel are safeguarded throughout every step of the day. The Fleet Center team combines industry knowledge with in-depth process and procedure to reinforce its commitment to the success, overall health, and safety of each employee.

How does Lone Worker Supervision Work with Personnel Tracking Devices?

The Fleet Center monitors various personnel tracking devices and check-ins/alerts. Each check-in is recorded and initiates a timer assigned to that specific device/user. As users check-in throughout the day, timers are reset automatically through the Fleet Centers Working Alone system. In the event a timer reaches zero, the Fleet Center assigns an internal person who removes themselves from the general call queue and focuses entirely on the emergency escalation until the user is contacted or they hand over responsibility to the client’s management team.

In the event a check-in is missed or an emergency button is pressed, the Fleet Center immediately begins escalating as per the company`s Emergency Response Plan (ERP) provided to the Fleet Center prior to actively monitoring personnel tracking devices.

How does Lone Worker Supervision Work without Personnel Tracking Devices?

Due to the limitations of some devices and the requirements of some work environments, a personnel tracking device may not be an effective solution. In such instances, operators call into the Fleet Center to check-in at regular intervals while working on-site. Each check-in is recorded and initiates a timer assigned to that specific person by a Fleet Center customer service specialist. In the event the timer reaches zero, the Fleet Center assigns an internal person who removes themselves from the general call queue and focuses entirely on the emergency escalation until the user is contacted or they hand over responsibility to your management team.

In the event a check-in is missed, the Fleet Center immediately begins escalating as per the company`s Emergency Response Plan (ERP) provided to the Fleet Center, prior to actively providing the call-in Working Alone service.

Service Components

Whether web-enabled GPS personal tracking solution previously exists or not, PlanGlobal`s Lone Worker Supervision service provides Clients with:

• Device Monitoring
• Check-In Service
• Callout Escalation
• Standard and Customizable Reports