Working Alone Supervision

PlanGlobal’s services provide a reliable lifeline to personnel working alone in the field. Whether a company relies on personal tracking devices or requires scheduled check-ins with operators, the Service Center provides the experienced personnel necessary to reduce a company’s chance of risk and ensure personnel are safe during their shift. The Service Center team combines industry knowledge with in-depth process and procedure to reinforce its commitment to the success, overall health, and safety of each employee.

How does Lone Worker Supervision Work with Personnel Tracking Devices?

The Service Center monitors personal tracking devices and check-ins/alerts. Each check-in is recorded and begins a timer assigned to that specific person. Users check-in during their shift and timers are reset automatically through the Service Centers Working Alone system. In the event a timer reaches zero, the Service Center assigns an internal employee who removes themselves from the general call queue and focuses entirely on the emergency escalation until the worker is contacted or we hand over responsibility your management team.

In the event a check-in is missed or an emergency button is pressed, the Service Center immediately begins escalating the failed check-in per the company`s Emergency Response Plan (ERP) provided to the Service Center prior to actively monitoring personnel tracking devices. Each company has a customized ERP that PlanGlobal uses to ensure existing safety policies within a company are followed.

How does Lone Worker Supervision Work without Personal Tracking Devices?

Due to the limitations of some devices and the requirements of some work environments, a personal tracking device may not be the best solution. When this happens operators call into the Service Center to check-in at regular intervals while working on-site. Each check-in is recorded and begins a timer assigned to that person by a Service Center Working-Alone specialist. In the event the timer reaches zero, the Service Center assigns an internal person who removes themselves from the general call queue and focuses entirely on the emergency escalation until the worker is contacted or we hand over responsibility to your management team.

In the event a check-in is missed the Service Center immediately begins escalating the failed check-in per the company`s Emergency Response Plan (ERP) provided to the Service Center prior to actively monitoring personnel tracking devices. Each company has a customized ERP that PlanGlobal uses to ensure existing safety policies within a company are followed.

Service Components

Whether web-enabled GPS personal tracking solution previously exists or not, PlanGlobal`s Lone Worker Supervision service provides Clients with:

  • Device Monitoring
  • Check-In Service
  • Callout Escalation
  • Standard and Customizable Reports
  • 24/7 safety monitoring
  • Increased safety compliance

Contact Info

Suite 20, 3515 27th Street NE

Calgary, AB, Canada T1Y 5E4

t: +1 (403) 452-4756

f: +1 (866) 700-4716

e:

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